FAQ

We have created instructions so that you can easily buy cryptocurrency on our website. You can view the instructions here.

At the moment, you can buy/sell BTC, ETH, USDT, LTC, DASH and DOGE on our exchanger. We are also working on adding other currencies, the ability to operate with which will appear in the near future.

We do not call for buying or selling cryptocurrency, and we focus your attention on the fact that the price of bitcoin can often change due to a surge or fall in offers. Therefore, we recommend that you do not follow various types of advertising, but make your own decision: to invest or not. Our task is to provide a quality service for buying or selling bitcoins and ethereum.

No, you receive exactly as much as is displayed in the "Receive" field.

No, all costs are already included in the service fee.

Please tell our support team about this.

Write to our support team.

Yes, in this case you need to contact the support operator and discuss the details.

The minimum amount is always shown in the field where you specify the amount of the currency you are giving away. If the amount exceeds the allowable values for the transfer, you will be presented with a notification that the maximum limit for the transfer in one application has been exceeded. You can correct the amount and create multiple requests. The number of applications is not limited.

Transfers in the Bitcoin system can be in the Unconfirmed transaction state for a long time. Most often this happens due to the fact that one of the operations takes a long time. According to the rules of the Bitcoin network, such a problematic transfer is attached to another block and then follows the standard procedure. If this does not happen, then within 1-7 days the funds are returned to the sender. Our exchange service, unfortunately, cannot affect the speed of processing such transfers. If such a payment is delayed for a long time, then after it is credited or returned to the sender, the situation with the application will be resolved by completing it or canceling it with the return of all monetary obligations of each of the parties. The decision is made in each case separately.

You can ask your question by contacting our support team, by writing to the mailbox / filling out the forms. We are always in touch. Answer within 24 hours.